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Refund policy
Last updated: 19 August 2026
This page explains how Rathna Stores handles cancellations, exchanges, and refunds for orders placed on rathnastores.in.
1. We do not take returns
We do not accept returns. You cannot send a product back because you changed your mind, do not like the size or colour, or no longer need it.
Please check the photos, size, and product details carefully before you order.
2. Exchange only if the item is damaged, defective, or wrong
We will exchange an item only if:
- it was damaged on the way to you,
- it is defective or not usable as expected, or
- we sent the wrong product or the wrong quantity.
This does not cover normal wear, marks from use, water spots on metal after washing, or damage that happens after delivery.
3. How to ask for an exchange
Please contact us within 48 hours of delivery.
Email: info@rathnastores.com
Phone or WhatsApp: +91 90941 21212
Please share:
- your order number,
- photos or a short video of the outer box, inner packing, and the damaged or wrong product, and
- a short note on what is wrong.
If you write to us after 48 hours, we may not be able to help if we cannot confirm that the problem happened before or during delivery.
Please keep the original packing until we close the request.
4. What happens next
We may arrange a pickup through Delhivery, or ask for a few more photos. Once we confirm the issue:
- we will send the same product again, if it is in stock, with no extra shipping charge for a valid claim;
- if the same product is not available, we will offer a similar item of the same value, store credit, or a refund for that item.
We do not refund because you changed your mind. A refund is given only when the claim is valid and we cannot send a replacement.
5. Cancelling before we send the order
You can cancel an order only before it is sent out. Email info@rathnastores.com or call +91 90941 21212 with your order number.
If you have already paid, we will start the refund to the same payment method within 7 to 10 business days after we confirm the cancellation. After that, the bank or UPI app may take a little more time.
Once the order is sent out, it cannot be cancelled.
6. How refunds are paid
If we approve a refund, the amount goes back to the original payment method.
We usually start an approved refund within 7 to 10 business days after we receive and check the product, or after we confirm that a replacement cannot be sent.
7. Contact
Rathna Stores
Chennai, Tamil Nadu, India
Email: info@rathnastores.com
Phone: +91 90941 21212
